Customer Service/Operations Assistant

Job Title: Customer Service/Operations Assistant
Contract Type: Permanent
Location: Perrysburg
Reference: 61795e80
Job Published: December 02, 2017 04:45

Job Description

Job Description

Job Summary:

Provide exceptional customer service and assist the location in the daily operations which include but are not limited to: collecting data, data entry, marketing, sales calls, inventory control, and contributing to the overall success of the location.

Job Responsibilities:

  • Customer Service - Provide exceptional service and support to customers.

  • Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships.

  • Data Entry - Complete transactions accurately and in a timely manner on both new and existing accounts.

  • Account Maintenance -Ensure all required documentation is included in each customer's file. Information must be accurate and complete.

  • Customer Privacy- Ensure integrity of all customer files/documentation information.

  • Sales - Recommend and sell products and services to meet customer's needs.

  • Product Knowledge - Understand the features and benefits of the new and current products so you can assist with the company's marketing and sales initiatives.

  • Inventory Control - Maintaining control of all current products.

  • Collections - Assist with collecting Past Due, NSF, and Write Offs.

  • Phone Etiquette - Handle all incoming and outgoing calls in a professional, customer-oriented manner.

  • Loss Prevention - Adhering to all company policy, procedures, and directives to ensure the safety of customers and employees.

  • Oversee center operations when management is not present; which will involve opening and closing procedures.

  • Ensure all Federal, State and Local laws are being followed.

  • Adhere to all company policies and procedures.

  • Adhere to all safety regulations.

  • Bilingual is a plus!!

Company Description
Welch's Golf Carts, Inc. - we rent, sell and services golf carts.

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