Holiday Home Sales Advisor - Saltcoats

Job Title: Holiday Home Sales Advisor - Saltcoats
Contract Type: Permanent
Location: Saltcoats
Reference: 1429402
Job Published: December 02, 2017 04:45

Job Description

Holiday Home Sales Advisor - Sandylands, Saltcoats Set on the beautiful Ayrshire coast in Scotland, close to some of the finest golf courses in the world. Sandylands Holiday Park has plenty going on day and night to keep the family amused. Enjoy a swim in the heated indoor pool or take advantage of the water and sports resorts activities on offer. Come evening time, all the fun starts again in the Buccaneer's Showbar (open daily) with a full programme of dancing, shows and visiting cabaret for all the family. Salary: £19,500 + Uncapped Commission (£30-35k OTE in first year) Round the World Trips Incentives Bonus End Of Year Bonus Purpose Of Role: To meet and exceed the targets and financial performance requirements of caravan sales department Responsible To: Holiday Home Sales Manager Key Responsibilities: Customer Service * To greet & communicate with customers in a professional and courteous manner. * To promote the company and the Park at all times with a positive approach. * Dealing effectively and efficiently with customer comments, whilst following company/park guidelines. * To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers. Teamwork * To communicate with other members of your team, both internally and externally in a professional and courteous manner. * To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations. * You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused. Role Specific * Selling of caravan holiday homes and lodges to both new and existing customers * Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction. * Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank. * Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision. * Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly. * Advising customers of the insurance package within the FSA guidelines * Cash handling adhering to company procedures. * To ensure that the sales / profit contribution are as per budget and individual plan are met. * This can be also be measured in appointment generation. * To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring customer after care and service. * To ensure customer debt is paid on time and key handover only after full receipt of monies. * To work in a safe manner, with due diligence towards yourself , colleagues , customers and general public at all times. Person Specification Qualifications Essential * Driving Licence Experience Essential * Proven sales background * Customer Service * Target Driven Desirable * Caravan/Lodge Sales Skills/abilities Essential * Business and Financial Acumen/Integrity * Commercial Insight * Communication * Customer Focus * Honesty, Professionalism and Respect * Influence and Negotiation * Personal Effectiveness * Planning and Organising * Problem Solving * Resillience * Resource and Budget Management Aptitude Essential * Team working Benefits * Competitive rates of pay * Discretionary bonus packages * Fantastic team environment * 25% discount on holidays for yourself, friends and family * Stand-by breaks available at a discounted rate * Full uniform provided where necessary * Full training

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